--- title: How to Find Your Donation Receipt description: Learn where to find your DashPledge donation receipt, what to do if the email is missing or was sent to the wrong address, and how to get help locating a completed donation. url: "https://dashpledge.com/docs/how-to-find-your-donation-receipt/" updated: "2026-08-18" category: "Donations & Donors" --- # How to Find Your Donation Receipt ## Finding your donation receipt After you successfully complete a donation through DashPledge, donation confirmation and receipt information can be sent to the email address provided during the donation process. Your receipt provides a record of the completed transaction. ## Check your email Start by checking the email address you entered when making the donation. Look for the donation confirmation or receipt associated with your DashPledge contribution. The email may arrive shortly after the payment is successfully completed. ## Check your spam or junk folder If you don't see the receipt in your inbox, check: - Spam - Junk - Promotions - Other filtered email folders Your email provider may automatically place transaction emails outside your primary inbox. ## Make sure you're checking the correct email address The receipt is associated with the email address entered during the donation process. If you use multiple email addresses, check the account you entered when making the donation. ## Do I receive a receipt for a main campaign donation? Yes. If you donate through the **main school or organization campaign page**, applicable confirmation or receipt information can be sent to the email address provided with the donation. The receipt records the transaction associated with the campaign you supported. ## Do I receive a receipt for a student mini-fundraiser donation? Yes. If you donate through a **student mini-fundraiser page**, applicable confirmation or receipt information can also be sent to your email. The eligible fundraiser donation can be associated with the student's fundraising progress while also contributing to the overall school or organization campaign. ## What information may appear on my receipt? Receipt and confirmation information can include details associated with the completed transaction, such as: - Donation information - Transaction date - Fundraiser information - Donor information - Payment confirmation The exact information displayed can depend on the transaction and receipt format. ## What about the optional DashPledge tip? A voluntary DashPledge tip is separate from the fundraiser donation. When transaction information includes both a fundraiser donation and a DashPledge tip, the amounts should remain distinguishable according to the applicable payment and receipt information. The DashPledge tip does not count toward the school's or student's fundraising total. ## Will anonymous donors still receive a receipt? Yes. Selecting **Anonymous Donation** affects applicable public donor recognition. It does not prevent DashPledge from using the email and transaction information required to process the donation and provide applicable confirmation or receipt information. ## What if I entered the wrong email address? If you entered an incorrect email address when making the donation, you may not receive the expected receipt. Do not make another donation just to obtain a receipt. Contact DashPledge Support and provide enough information to help identify the transaction. Useful information can include: - Approximate donation date - Donation amount - School or organization - Student fundraiser, if applicable - Name entered with the donation - Correct email address Never provide your full payment card number or security code. ## What if I deleted my receipt? If you no longer have the original receipt email and need assistance locating the donation, contact DashPledge Support. Provide enough non-sensitive transaction information to help identify the donation. ## What if I was charged but didn't receive a receipt? First, check your inbox and spam or junk folders. Then confirm that you're checking the email address used during the donation. If you still don't have a confirmation, avoid immediately submitting another donation. Contact DashPledge Support so the transaction can be reviewed first. This helps prevent accidental duplicate donations. ## What if I received a receipt but the fundraiser total hasn't updated? A successful receipt confirms information about the transaction, but fundraiser displays may not always update instantly. Refresh the fundraising page after a short period. If the donation still doesn't appear as expected, contact DashPledge Support and reference the completed transaction. ## Is my receipt a tax receipt? The tax treatment of a donation depends on the receiving organization and applicable tax rules. A DashPledge payment confirmation should not automatically be interpreted as a determination that every contribution is tax-deductible. For questions about tax deductibility, consult the receiving organization or an appropriate tax professional. ## Should I send my receipt to support? If DashPledge Support asks for information about a specific transaction, you may provide appropriate receipt or transaction details that help identify the donation. Before sharing anything, make sure it doesn't expose sensitive payment credentials. Never send: - Full payment card number - Card security code - Account password - Payment account credentials ## What's next? For additional donation help, see: - **How to Make a Donation on DashPledge** - **How Anonymous Donations Work** - **How Donor Messages Work** - **Understanding DashPledge Tips and the 0% Platform Fee** - **What to Do If You Have a Donation Problem** - **How Donation Refunds Work** ###