---
title: How to Get Help with DashPledge
description: Learn how to search the DashPledge Help Center, find answers by category, use the Support Assistant, and get additional help when needed.
url: "https://dashpledge.com/docs/how-to-get-help-with-dashpledge/"
updated: "2026-08-17"
category: Getting Started
---

# How to Get Help with DashPledge

## Getting help with DashPledge

If you have a question or run into a problem while using DashPledge, the Help Center is the best place to start.

The Help Center includes step-by-step guides and answers for organizers, teachers, parents and guardians, donors, and other DashPledge users.

## Search the Help Center

Use the Help Center search to describe what you need help with.

For the best results, search using a short question or specific topic, such as:

- How do I claim my child?
- How do I share a fundraiser?
- I can't find my school.
- How do I reset my password?
- How do I make a donation?
- Where is my donation receipt?
- How do payouts work?

You can also browse Help Center categories if you're not sure what to search for.

## Browse by category

DashPledge Help Center articles are organized into categories so you can quickly find information related to your role or question.

### Getting Started

Learn the basics of using DashPledge, creating an account, joining a fundraiser, and finding fundraising pages.

### Fundraisers & Campaigns

Find information about creating, managing, sharing, and tracking fundraising campaigns.

### Parents & Students

Get help claiming a child, managing a child's fundraiser, tracking progress, and sharing fundraising pages.

### Teachers & Classrooms

Find guides for managing participating students, tracking activity, classroom progress, and leaderboards.

### Donations & Donors

Learn about making donations, donor messages, anonymous giving, receipts, refunds, and other donation questions.

### Payouts & Stripe

Find information about connected Stripe accounts, payout activity, payout timing, and related questions.

### Accounts & Login

Get help with account access, passwords, profiles, and sign-in problems.

### Troubleshooting

Find solutions for common problems with accounts, fundraisers, participation, donations, and other DashPledge features.

### Privacy & Security

Learn about privacy, account security, student and family information, payment security, and protecting your DashPledge account.

## What if an article doesn't solve my problem?

Try searching the Help Center using a different phrase or browse the category related to your issue.

If the problem continues, you may need assistance from DashPledge Support.

When contacting support, provide enough information for the support team to understand the problem, but **do not send passwords, full payment card information, or other sensitive credentials**.

Helpful information may include:

- A short description of the problem
- The page or feature you're using
- Your role in DashPledge
- The school or fundraiser involved, when relevant
- Any error message displayed on the screen
- A screenshot of the problem, when helpful

## What if my question is about my school or fundraiser?

Some questions are specific to decisions made by your school or fundraiser organizer.

Examples may include:

- Campaign participation
- Fundraiser dates
- Classroom assignments
- School-specific instructions
- Fundraising goals
- Organization policies

For these questions, your school, teacher, or fundraiser organizer may be the best source of information.

## What if I have a payment or donation problem?

Visit **Donations & Donors** for questions about donations, receipts, refunds, or payment issues.

For payout questions related to an organization, visit **Payouts & Stripe**.

Never include full payment card information in a support request.

## Using the DashPledge Support Assistant

DashPledge may provide a Support Assistant to help answer common questions.

The Support Assistant uses DashPledge help information to provide guidance and direct you to relevant Help Center articles.

If your question requires account-specific assistance or cannot be resolved through the available help information, you may be directed to additional support.

## What's next?

Choose the Help Center category that best matches what you're trying to do, or use the search bar to find a specific answer.

If you're a parent or guardian participating in a school fundraiser, **Parents & Students** is a good place to continue.